After localizing the issue in the Zscaler Troubleshooting Process, what’s the next step?

In the Zscaler Troubleshooting Process, once an issue has been localized, identifying which logical process is failing is a crucial next step. This involves analyzing the components and workflows involved in the application or service experiencing problems. By isolating the failing logical process, you can gather more precise information about the nature of the issue, which can lead to effective resolution strategies.

Understanding where the breakdown occurs is vital to efficiently diagnose the root cause. It allows administrators to focus troubleshooting efforts on specific areas, whether it be policy misconfigurations, connection problems, or issues with integrations.

The subsequent actions, such as documenting findings, restarting services, or reaching out to support, hinge upon a clear understanding of what process has failed. This systematic approach helps ensure that resolution strategies are targeted and effective, rather than ad hoc or overly broad responses, which could waste time and resources.