How can admins delegate incident management tasks back to users with Zscaler?

Delegating incident management tasks back to users with Zscaler can effectively be accomplished using browser-based notifications and connectors. This method allows administrators to engage users directly within their web experience, enhancing responsiveness and minimizing the friction associated with traditional communication methods.

Browser-based notifications can alert users to specific incidents that require their attention, providing them with real-time updates and actionable steps. Connectors can enhance user interaction further by integrating various workflows and tools, allowing users to manage their own incident responses without needing to navigate through emails or third-party communication.

This approach streamlines the process, encourages user involvement in incident management, and promotes a more efficient resolution workflow, which is essential for modern security practices. In contrast, relying on manual instructions or call center support may lead to delays and inefficient communication paths. Specialized incident reports, while important for documentation and analysis, do not serve the immediate need for user engagement in incident resolution.