How can remote assistance be enabled in Zscaler?

Enabling remote assistance in Zscaler typically involves providing the support team with a limited level of access that ensures user security and compliance while allowing the support team to assist effectively. The correct choice to enable remote assistance is through activating Read Only mode. This mode allows the support team to view the user’s screen and gather necessary information without being able to directly intervene or alter any settings, thus maintaining the integrity and security of the user's environment.

Read Only mode is particularly important because it helps prevent any accidental changes to configurations or data, which could occur if a support member had full control over the system. This mode also builds trust with users, as they can see what the support team is doing without compromising their privacy or security.

The other options do not align with best practices for enabling remote assistance in a secure manner. Direct user permission may not provide the necessary functionality for troubleshooting. Providing user credentials poses a security risk and violates best practices by compromising account integrity. Activating full remote control goes against the principle of least privilege, as it allows support access beyond what is necessary for effective assistance.