How does ZDX detect issues related to home networks?

The detection of issues related to home networks by ZDX primarily revolves around identifying specific connectivity and performance problems that users might experience with their home Wi-Fi setups. The platform focuses on analyzing the performance of the end-user experience, particularly those who are working remotely and rely on their home internet connections.

When ZDX detects employee home Wi-Fi issues, it utilizes various metrics to assess the quality of the connection, signal strength, bandwidth availability, and latency issues. This approach allows organizations to pinpoint difficulties that employees may encounter when accessing corporate applications or resources, helping to ensure a seamless work-from-home experience. By using these insights, IT teams can respond promptly to any reported issues, facilitating better support for remote workers.

The other options, while potentially relevant to broader network diagnostics or management, do not specifically target the employee's home network circumstances in the way that option B does. Monitoring internet speeds at the service provider level does not directly correlate with individual home network issues. Regular firmware updates relate more to device security and performance rather than direct diagnostics of user network experiences. Analyzing traffic during peak hours primarily informs about overall network usage rather than individual connectivity problems on home networks.