How does Zscaler handle technical support for customers?

Zscaler handles technical support for customers through a tiered service structure, which is designed to categorize and prioritize customer issues based on their complexity and urgency. This approach allows Zscaler to efficiently allocate resources and provide appropriate assistance based on the specific needs of the customer.

A tiered service structure typically includes multiple levels of support, such as basic help desk assistance for straightforward issues and more advanced technical support for complex problems that require specialized knowledge or expertise. This ensures that customers receive timely and effective support, regardless of the nature of their inquiries.

The other options suggest support methods that may not encompass the comprehensive approach taken by Zscaler. Unlimited on-site support may not be logistically feasible or cost-efficient in a cloud-based environment, whereas self-service options, while useful, can limit personalized interaction. Exclusively relying on online chat could lead to gaps in support availability and depth, as not all issues can be resolved effectively through that channel alone. The tiered structure represents a balanced and structured way to address a wide range of customer support needs.