What additional service does a Technical Account Manager provide to Premium Support customers?

The role of a Technical Account Manager (TAM) is crucial for Premium Support customers as it encompasses a range of personalized services that enhance the customer experience and ensure optimal utilization of the service. Among these services, regular service health checks stand out as vital for maintaining and improving the performance of the solution.

Service health checks involve systematic reviews of the customer's environment, performance metrics, and configuration settings. This proactive approach helps identify potential issues before they become critical, offering the customer insights into how their deployment is functioning and ensuring that they are making the most of the services provided. These checks can lead to improvements in efficiency, security, and user satisfaction, making it an integral part of the support that a TAM provides.

While personalized training sessions, assistance with account billing, and the setup of user accounts and permissions are important services, they do not encapsulate the ongoing, proactive engagement that regular service health checks provide. The health checks focus on the technical aspect of the service, aligning well with the expertise of a Technical Account Manager, which is primarily centered around maximizing service delivery and addressing technical challenges.