What does the term "Bad ZDX Score Device Events" refer to?

The term "Bad ZDX Score Device Events" specifically refers to experiences or changes in a device that can negatively impact its performance or user experience, which includes VPN tunnel interface changes, Wi-Fi changes, or system restarts.

When a device undergoes significant alterations such as changing its VPN connection or switching between different Wi-Fi networks, it can lead to instability or inconsistencies in the user's experience, which are critical factors considered in the Zscaler Digital Experience (ZDX) monitoring framework. These events can diminish the overall performance of applications and services accessed by the user, thereby leading to a "bad" ZDX score.

In contrast, network throughput analysis, while valuable for assessing overall network performance, does not directly correlate with specific device events impacting the user experience in isolation. Battery performance issues and device age or depreciation estimates are also metrics that concern device health but do not specifically relate to the dynamics of user experience events tracked by ZDX. Therefore, the focus on changes in connectivity and system stability makes the identified option the most relevant in determining the health of the user's experience as assessed by ZDX.