What is included in Premium Support for Zscaler customers?

Premium Support for Zscaler customers is designed to provide a higher level of service compared to standard support offerings. It includes dedicated resources such as a Technical Account Manager (TAM), who plays a crucial role in ensuring that the customer's deployments are optimized and align with their business needs. The TAM provides personalized support and strategic guidance, which can help organizations leverage the full capabilities of Zscaler's platform.

This level of support is tailored for organizations that require more than just basic troubleshooting and seek a proactive partnership to ensure their cloud security strategy is effectively executed. By including features that facilitate direct communication with Zscaler's support staff and personalized assistance, Premium Support enhances the overall user experience and addresses complex queries that might arise during usage.

In contrast, while other options might cover certain aspects of support, they do not encompass the complete offering associated with the Premium Support package that emphasizes strategic management and continuous partnership with the customer.