What is one of the common issues affecting the ZDX score?

The ZDX score, which stands for Zscaler Digital Experience score, is a metric used to assess the quality of user experience across applications. One of the common issues affecting the ZDX score is related to DNS problems.

DNS issues can manifest in various ways, such as slow name resolution times or potential outages that lead to users experiencing delays when trying to access applications. When DNS servers fail to function optimally, it can directly impact the speed and reliability of application access for users, thereby lowering the ZDX score. A degraded ZDX score indicates a poorer user experience, causing frustration and inefficiencies within the organization.

While factors like employee training, turnover rates, and management strategies can influence workplace dynamics, they are less direct contributors to the performance metrics captured in the ZDX score compared to technical issues like DNS failures. Thus, addressing DNS problems is crucial for maintaining a high ZDX score and ensuring that users have a seamless experience with applications.