What is the first step in leveraging Zscaler's support services for troubleshooting?

Utilizing the Self Help support options is the first step in leveraging Zscaler's support services for troubleshooting because these resources are designed to provide immediate assistance and guidance for common issues. The Self Help portal typically includes a knowledge base, FAQs, troubleshooting guides, and community-contributed solutions that can help users quickly identify and resolve problems on their own.

This approach is beneficial as it promotes self-sufficiency, enabling users to find answers to their queries without needing to wait for a response from the support team. Additionally, the information in the Self Help resources is curated, making it a reliable first step to address potential issues efficiently.

While contacting the support team, reviewing community forums, or submitting a formal request for help could all be appropriate actions depending on the situation, they are generally considered follow-up steps if the Self Help options do not resolve the issue at hand.