What is the first step in the Zscaler troubleshooting process?

The first step in the Zscaler troubleshooting process is to localize the issue. Localization involves determining where the problem originates within the network or service delivery chain. This is crucial because it narrows down the broad range of potential causes to a specific area, making the troubleshooting process more efficient. By focusing on the precise point of failure—whether it be within the client, network connections, or Zscaler's services—administrators can address the issue more effectively.

This step lays the groundwork for the subsequent phases of troubleshooting, which may include checking network connections or gathering user feedback. Understanding where the issue exists allows for more targeted investigation and resolution, ultimately leading to quicker remediation and a better understanding of how to prevent similar issues in the future.