What is the purpose of performing a packet capture in ZCC?

Performing a packet capture in the Zscaler Client Connector (ZCC) is primarily aimed at reproducing and diagnosing issues within networks or applications. When network issues occur, a packet capture allows administrators to capture the data packets that are transmitted over the network. This captured data provides detailed information about the traffic between the client and the Zscaler cloud, which can help in identifying various issues, such as latency problems, connection failures, or security concerns.

By analyzing the packet capture, administrators can trace the flow of data, examine the contents of packets, and determine the point of failure or degradation in service. This process is crucial for troubleshooting as it allows for a focused investigation into specific incidents rather than relying on broad metrics or logs that might not pinpoint the exact problem.

In contrast, other choices do not align with the primary functions of packet capture. While displaying network speed, analyzing historical data, and collecting user feedback are important for overall performance assessment and enhancement, they do not utilize packet capture as their primary method of operation. The focus of packet capture is strictly on real-time traffic analysis and issue resolution.