What method is used to collect SAML logs in Zscaler?

The method used to collect SAML logs in Zscaler involves utilizing the browser's Developer Tools or Fiddler in conjunction with the SAML Message Decoder extension. This approach allows for granular visibility into SAML authentication messages exchanged between a service provider and an identity provider.

Using Developer Tools in a web browser (such as Chrome or Firefox) enables you to view network activity directly related to the SAML assertions that are sent during the login process. Fiddler serves as a web debugging proxy tool that can intercept, inspect, and modify HTTP and HTTPS traffic. When combined with the SAML Message Decoder extension, it becomes easier to analyze and troubleshoot SAML transactions. This is particularly useful during the configuration or integration of SAML authentication, where understanding the SAML responses can help ensure that the setup is functioning as intended.

While there are alternative logging and exporting options in Zscaler, they may not provide the specific details required for SAML-specific troubleshooting. The built-in logging feature or exporting logs from the console generally offers overview data rather than the targeted visibility into SAML messages that Developer Tools and Fiddler can provide. Thus, using these tools specifically caters to the intricacies of SAML authentication processes.