What new challenge do IT teams face with cloud and mobility?

The new challenge that IT teams face with cloud and mobility is adopting a user perspective monitoring approach. As organizations increasingly utilize cloud services and mobile solutions, the focus has shifted from merely managing infrastructure and software to understanding and enhancing the user experience. This perspective emphasizes the importance of seeing services through the user’s eyes, which involves monitoring how users interact with applications in real-time, identifying performance issues, and ensuring optimal service delivery.

With mobility and cloud adoption, users can access applications from various devices and locations, making traditional monitoring methods that primarily focus on server or application performance inadequate. A user-centric approach helps IT teams identify bottlenecks that users may encounter, regardless of where the application is hosted.

The other options do not directly address the challenges posed by the shift to cloud and mobility. Managing on-premise software and implementing legacy systems pertain to traditional IT management, which may not be as relevant in a cloud-centric environment. Also, improving hardware procurement processes is less critical, as cloud solutions often reduce the need for significant hardware investments. The focus has transitioned from these conventional concerns to ensuring that the user experience is seamless and effective, making the user perspective monitoring approach vital for success in today’s IT landscape.