What should you do after isolating the issue?

After isolating the issue, diagnosing the problem and planning remedial action is the most crucial step. This process involves a thorough analysis of the identified issue to determine its root cause and implications. By diagnosing, you can pinpoint specific faults or weaknesses, assess their impact on network performance or security, and then devise a strategic plan to address these challenges effectively.

Taking remedial action following a comprehensive diagnosis ensures that the approach is targeted and efficient, ultimately leading to a more reliable resolution. It helps in maintaining system integrity and functionality, ensuring that users experience minimal disruption.

In contrast, contacting the network provider might be necessary if the issue is beyond your immediate control, but it may not directly resolve the problem without prior diagnosis. Resetting Zscaler settings to default can lead to loss of custom configurations and might not address the root cause of the issue. Closing and reopening the application can sometimes clear temporary glitches but is unlikely to provide a long-term solution without understanding the underlying problem. Thus, diagnosing the issue and planning the right remedial action is essential for effective problem resolution.