What type of changes can lead to bad ZDX score events?

Changes related to the VPN tunnel interface, Wi-Fi, and system restarts directly impact network performance and user experience. Each of these factors can introduce latency or connectivity issues, which are critical metrics for assessing the user experience in the context of Zscaler's Digital Experience Monitoring (ZDX).

For instance, modifications to VPN settings can alter the way and the speed at which data packets are transmitted, potentially leading to increased latency or drops in connectivity for users relying on a stable connection for optimal performance. Wi-Fi changes might affect signal strength or bandwidth availability, resulting in slower performance or interruptions in service. Similarly, system restarts can affect application availability and network connectivity, leading to a poor user experience, which would be reflected in the ZDX score.

By focusing on these specific changes, it becomes clear how they can contribute to bad ZDX score events by directly influencing the quality and reliability of the digital experience for users.