Which of the following can be a cause of a low ZDX score?

A low ZDX (Zscaler Digital Experience) score can indicate issues with user experience relating to application performance and device capabilities. One of the primary components impacting this score is the collection of device metrics and app availability. A comprehensive assessment of these metrics can reveal problems such as slow response times, app downtime, or incompatibility with devices, all of which contribute to a diminished user experience and, consequently, a lower ZDX score.

When device metrics show high latency, low connectivity, or decreased resource availability, or if applications are frequently unavailable, this negatively affects end-users’ ability to interact effectively with crucial business applications. Thus, monitoring these factors is essential for maintaining an optimal ZDX score and ensuring a satisfactory digital experience for users.

While increased marketing efforts, upgrades to network hardware, and changes in user preferences may influence other aspects of a digital environment, they do not directly correlate to user experience metrics that are integral to calculating the ZDX score. For instance, marketing efforts might increase traffic to applications but won’t directly impact their performance or availability. Similarly, hardware upgrades may improve performance but are not a cause of a low ZDX score unless they lead to unforeseen issues. Changes in user preferences could affect overall business strategy but do not directly correlate to