Which of the following factors affect the ZDX score?

The ZDX score, or Zscaler Digital Experience score, is a key metric used to evaluate the performance and health of a digital experience using Zscaler's services. One of the primary factors affecting this score is the performance of the network and the quality of the connectivity experienced by users. Local Wi-Fi issues and network congestion directly impact user experience by causing delays, interruptions, and overall degraded service quality. When these issues occur, they can lead to lower ZDX scores as they indicate a poor experience for end-users in accessing digital services.

For instance, if employees are trying to access applications over a congested network or facing local Wi-Fi problems, they will likely have a frustrating experience, which in turn affects the metrics that contribute to the ZDX score. The ZDX score aims to provide insights into the real-time experience of users concerning their connectivity and application performance, making network-related factors critical to its calculation.

In contrast, employee satisfaction ratings, sales performance, and market share analyses do not directly relate to the performance of digital services as experienced by the users. While these factors are important for overall business success, they do not impact the ZDX score, which is specifically focused on the technical aspects of digital experience quality.