Which of the following is a support option available for troubleshooting in Zscaler?

The choice identifying self-help support and reporting capabilities as a support option for troubleshooting in Zscaler is correct because it highlights the emphasis Zscaler places on empowering users to resolve issues independently through accessible resources. Self-help support typically includes comprehensive documentation, FAQs, and troubleshooting guides that allow users to diagnose and manage their problems effectively. Additionally, reporting capabilities enable users to gather insights about their operational status, helping them to identify trends and potential issues proactively.

While real-time chat support may be available, it does not encompass the broader scope of tools and resources provided under self-help options. Service-level agreements with third-party vendors focus more on contractual obligations rather than direct support mechanisms for troubleshooting Zscaler specifically. In-person training sessions, although beneficial for onboarding and skill development, do not serve as a practical option for immediate troubleshooting and are not a typical support method offered in the same context as self-help tools.