Which protocol is used for incident management in Zscaler?

The protocol used for incident management in Zscaler is SecureICA. This protocol is specifically designed to facilitate secure communication and manage incidents effectively within the Zscaler cloud environment. SecureICA enhances the overall security posture by providing encrypted communication, ensuring that sensitive information is transmitted securely during incident management processes.

In contrast, other protocols listed—such as HTTP and HTTPS—are primarily used for web traffic and secure data transmission on the internet but do not have a dedicated focus on incident management. FTP, which is intended for file transfers, also does not play a role in managing incidents within the Zscaler service framework. SecureICA's unique capabilities make it the chosen protocol for ensuring robust and secure incident management.