Your URL tests are failing—what should be your next move?

When faced with failing URL tests, the logical next step is to check your local network and firewall settings. This is crucial because many connectivity issues can stem from local configurations. For example, a firewall may be blocking certain URLs or traffic types, preventing proper access to the Zscaler service. By verifying these settings, you ensure that there are no internal obstacles hindering your connection to the Zscaler platform.

Monitoring local network conditions helps identify if issues such as bandwidth limitations, DNS problems, or even incorrect routing are at play. This preliminary check can often resolve misunderstandings that arise from larger-scale configurations or assumptions about the wider network.

Other choices may not address the core issue effectively. Restarting the Zscaler service might not resolve the issue if it's rooted in local settings. Changing your internet provider is an extreme measure that may not be necessary and would be time-consuming. Ignoring the problem fails to take actionable steps to identify and rectify the specific failure points in your URL tests. Therefore, assessing local network and firewall settings is the most efficient and direct approach to troubleshoot the issue.